Terms of use

Last updated: 8 November 2026

These terms are an agreement between you and Petite Route Ltd ("we", "us"), registered in England and Wales (company number 17557454), registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact us at [email protected]. Our Privacy policy explains how we collect and use your information and how long we keep it.

1. What Petite Route is

Petite Route helps parents and carers find and plan family days out, classes and events in the UK. We list places and activities from public sources, local councils, the businesses that run them, and other families.

2. Who can use it

You must be 18 or over to have an account. Petite Route is for parents, carers and family members, not for children to use themselves. The childminder view is only for childminders registered with Ofsted or a childminder agency, and we check your registration first.

3. Your account

You sign in with a code sent to your email. Keep your email account secure: anyone with access to it can sign in as you. Tell us straight away if you think someone else has used your account.

4. Information on Petite Route

We work hard to keep listings accurate, but opening times, prices, ages, facilities and availability change. Always check with the venue or organiser before you travel. Unless a listing has our verified tick, it hasn't been confirmed by the venue. Facilities shown as "from parents" come from other families; those "from the venue" come from the business. We don't inspect venues and can't promise they're safe or suitable for your family. You are always responsible for supervising your children.

5. Bookings and other websites

When you book or reserve through Petite Route, or follow a link to a venue's or booking site's own page, your agreement is with the venue, organiser or that site, and their own terms (including cancellation and refunds) apply. We pass on the details they need for your booking. If payments are ever taken through Petite Route, we'll show the price, any fee and the refund rules before you pay.

6. What you share

Reviews, events, photos, Circle messages and "Been here?" answers must be honest and your own. Keep it kind and constructive: criticism is welcome when it helps; say what could be better, without swearing, insults or threats.

• Never upload photos or videos showing children, or anyone who could be identified. We remove them and may close the account.
• Don't share other people's personal details, including children's names, schools or routines.
• No abuse, harassment, hate, spam, advertising in disguise or anything illegal.
• Businesses must not review themselves or their competitors.

Our team checks reviews, photos and shared events before anyone else sees them. Reviews are shown as "A local parent", never with your name. You keep ownership of what you share, but you give us a free, non-exclusive licence to show it on Petite Route and to use it to promote the service. We may refuse, edit for length, or remove it. If you delete your account, what you've already shared stays, under a random name instead of yours.

7. Circles

Circles are private groups for planning with families you know. Only members see what's shared in them. You can leave a Circle at any time; if you run it, it passes to the next member. Anyone can report a message.

8. Safety and reporting

Use the report option to tell us about anything worrying. Reports about a child's safety are looked at first. If a child is in immediate danger, call 999.

9. Notifications

If you turn on notifications, we send reminders and suggestions you've chosen, up to the weekly limit you set, plus messages about your own activity (such as your review going live or a venue replying). You can turn them off at any time.

10. Suspending accounts

We may suspend or close an account that breaks these terms, puts anyone at risk, or misuses the service. Where it's safe to do so, we'll tell you why.

11. Our responsibility to you

We provide Petite Route with reasonable care and skill. We're not responsible for venues, organisers, other websites or other users, for things outside our reasonable control, or for losses that weren't foreseeable. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or anything else the law doesn't allow us to limit, and your legal rights as a consumer are not affected.

12. Changes

We may update these terms. If the changes matter, we'll ask you to agree again in the app before you carry on.

13. Ending

You can stop using Petite Route at any time. To delete your account, go to Profile → Delete my account; we delete it overnight, as our Privacy policy explains. You can also email us.

14. Law

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or of Scotland or Northern Ireland if you live there.